![]() ![]() If all you need to do is get agents to click on the right buttons and you can afford WalkMe, you could probably choose WalkMe in this situation. #Alternative to screensteps free software#ScreenSteps can also help your agents use the software correctly, but it will do so by showing them a visual knowledge base article instead of help bubbles. WalkMe will show them exactly what to click on, right in the applications they are using. If your agents are struggling to use your software tools correctly, WalkMe will be a great solution. Problem 1: Agents are using software incorrectly In order to make the right decision about WalkMe and decide if ScreenSteps is a viable alternative (or a necessary addition) it is important to clearly diagnose the problems you’re trying to solve. So, while ScreenSteps and WalkMe solve similar problems (reducing agent mistakes, reducing confusion, and decreasing training time) they do so in different ways. It presents an interactive call flow alongside the applications your agents are using to guide them through a process. ScreenSteps doesn't present help bubbles on top of the buttons your agents need to click. It allows you to create visual help articles that show your call center agents exactly what to say, ask, and do for any scenario. ScreenSteps is a knowledge base and training platform. WalkMe and other similar applications present help bubbles on top of a web application, showing users exactly where to click and what information to enter. ScreenSteps is not a WalkMe clone like many other applications. It depends on what you mean by "alternative". ![]() I'm going to do my best to answer your question impartially, but obviously I have a bias towards ScreenSteps. ![]() I'm the CEO of ScreenSteps and have been asked this question a lot of times since ScreenSteps often gets considered along with WalkMe. In this short article I am going to point out some key differences between WalkMe and ScreenSteps and how both can benefit your call center. The feature looks fantastic, but you are a little taken aback by the price? WalkMe comes with a hefty price tag, so you want to make sure you are making the right choice before you invest that much money.Īnd so you have started looking for other options and that is how you ended up here. Are you considering WalkMe for your call center? It looks promising. ![]()
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